How often do you have shop updates? 

Currently I have a shop update about every 8-12 weeks. The shop is usually only open for a few days. A lot of items sell within 1-2 hours of the shop opening.

What if I don’t like the item that I purchased?

I try to provide accurate descriptions and photos of items that you find in my shop. That being said, all items are handmade and as such are subject to imperfections. Often clay shifts during the firing process resulting in slightly misshapen items. If you’re looking for factory-made perfection, handmade pottery might not be for you. If you receive an item and you’re not happy with it, please contact me and we can discuss a solution.

What if an item I ordered breaks during the shipping process?

I will provide a refund for the item as long as the breakage is reported within 24 hours of receiving your package. A photo of the damaged item must be provided as well.

How do I care for the pottery items I purchased? 

All items are stoneware and are dishwasher safe, however I do NOT rate any of my pieces as microwave, freezer or oven safe. Hand washing will provide less wear and tear on the piece, however it’s not required. Ensure you are always washing and cleaning your pottery items thoroughly between each use.

Do not move items from an extreme cold to hot environment such as an oven to a freezer. This could cause the clay or glaze to crack or break either immediately or over time. Discard any pottery items that show cracks in the glaze know as crazing. This can compromise the food safety of an item. Again, Items are NOT rated as microwave, freezer or oven safe.

Do you take custom orders?

No, I do not accept custom orders or requests.

What Countries do you ship to?

Currently I sell and ship throughout Canada, most of the USA and the United Kingdom. For more information, see the Shipping page.

My package is taking much longer to arrive than expected.

Most packages arrive within 4-7 days within Canada, depending on your location. I suggest purchasing items well in advance if they are for a special occasion or are needed by a certain date. I cannot make guarantees for delivery by a certain date. 

If you are in the USA, typical shipping time is 7-10 days. Sometimes packages get held up in customs for a longer time, especially with the new Tariffs being enforced.

If you are in the UK, typical shipping time is 7-10 days. Sometimes packages get held up in customs for a longer time.

Do you offer local pick up in Calgary?

Yes, there is the option for Local YYC pick up at the checkout in the shop. I am located in NW Calgary. I provide multiple pick up times for you to collect your items. Pickup instructions are listed in the checkout when you select Local YYC pickup.

What types of Glaze do you use?

I purchase some of my glazes from commercial glaze manufacturing companies such as Mayco, Coyote, Duncan and PSH. I also make my own glazes. All of the glazes that I make or buy do not contain lead.